Every improvement, feature, and fix — shipped fast, documented here.
July 14, 2026
Reliability, Billing & SecurityImproved
Sharper Alerting, Dependable Billing & Continued Hardening
More Accurate Alerting — Alerts are more dependable across the board — every disk is watched individually, duplicate notifications are gone, and resolved conditions clear cleanly, so you only hear about what truly needs attention
Dependable Recurring Billing — Quarterly, semi-annual, annual and biennial subscriptions now renew on schedule every cycle, and removing a draft invoice safely returns its billable work to the queue so nothing is ever lost
Automatic Threat Roll-Up — Windows Defender detections are now gathered automatically into the central Security view — no per-device visit needed
Patching Is Now Opt-In — Devices are never patched automatically until you assign a patch policy, so nothing changes on a customer's systems without your say-so
Continued Security Hardening — Ongoing defense-in-depth across tenant isolation, access controls, and data handling. Your data stays yours
July 13, 2026
Asset LifecycleMajorNew
Track Every Asset's Lifecycle — Status, History & Custom Fields
Asset Status — Mark each device In Use, In Stock, Damaged, or On Loan, and change it right from the asset list. Filter and group your fleet by status at a glance
Assignment History — See the full trail of who each device has been assigned to over time
Custom Fields on Assets — Add and edit your own fields on any asset directly from its page, or have your scripts fill them in automatically
July 9, 2026
File ManagementMajorNew
Browse and Transfer Files on Any Managed Device
Remote File Manager — Browse a managed device's file system from the dashboard, then download, upload, or delete files through the device's own secure agent connection — no VPN or extra tooling required
Controlled & Encrypted — File access is gated by a dedicated permission and scoped to your organization, with transfers encrypted in transit and at rest
July 9, 2026
Software DeploymentNew
Install and Update Third-Party Apps Across Your Fleet
Deploy Software — Push and install common third-party applications to your Windows devices from the dashboard — to a single device, a whole site, a customer, or a device group
Approved Package Catalog — Admins choose exactly which packages technicians may deploy, keeping installs consistent and under control
Update All — Find outdated third-party apps (via the Windows Package Manager, winget) and bring them up to date across your devices in one action
July 7–9, 2026
Billing, Contracts & E-SignatureMajorNew
Invoice Through Your Own Stripe — and Sign Contracts Online
Stripe Connect — Invoice your customers through your own Stripe account. Monaveo charges no platform fee and never handles the funds
Products & Services — Build a catalog of one-time and recurring items and drop them onto invoices in a click
Credit Notes — Issue credit notes linked to their original invoice for clean, auditable corrections
Automatic myDATA Submission — Optionally submit invoices to the Greek AADE myDATA platform automatically, per MSP
E-Signature for Contracts — Send contracts, billing agreements, and NDAs for signature and have customers sign them securely by link or in the customer portal
July 4–9, 2026
Customer PortalNewImproved
Your Knowledge Base and Billing, in the Customer Portal
Portal Knowledge Base — Publish your own help articles to customers in the portal, organised by category with icons and search
Per-Site Invoice Visibility — Control which sites can see billing and invoice details, so each contact sees only what they should
Cleaner Portal Layout — Articles are grouped by category with colourful badges instead of a flat list
July 3–6, 2026
Service DeskNewImproved
Ticket Categories, In-Context Actions, and Safer Email
Ticket Categories — Organise tickets into a hierarchy of categories and filter or search the list by category
Linked Agents & Run Script — See the devices related to a ticket and run a script on them without leaving the ticket
Send a Knowledge Base Article — Share a published help article with your customer straight from a ticket
Email Header Inspection — Review an email-created ticket's sender, routing, and SPF/DKIM/DMARC results to spot spoofed messages at a glance
Safer Email Replies — Replies thread into a ticket only from the original contact, and quoted history is trimmed from short replies for cleaner conversations
July 1–6, 2026
Endpoint Control & MonitoringMajorNew
Interactive Shell, Deeper Metrics, and Smarter Alerts
Interactive Shell — Open a live shell session on a managed device from the dashboard — as the signed-in user or as SYSTEM/root — with per-permission access control and session auditing
Network-Gear Terminal — Connect to switches, routers, and other network devices over SSH or Telnet through the agent, with no VPN required
Local User Management — View and manage the local user accounts on a managed device
Per-Disk IOPS & 7-Day History — See per-disk read/write activity and review CPU and memory trends over the past seven days
Service-Down Alerts — Be notified when a watched service stops running, with a sustain window that filters out brief restarts
Disk Health Alerts — Catch failing drives early using SMART and disk-health signals
Auto-Remediation — Attach a remediation script to an alert type so routine issues are fixed automatically, with safety guardrails
June 2026
Customer Portal & Flexible BillingMajorNew
A Branded Portal for Your Customers — and Billing That Fits Any Model
Customer Portal — Give your customers their own branded portal on your domain to view tickets, assets, invoices, and contract details. Role-aware visibility, with per-customer and per-site enablement
Contracts & Billing Breakdown — Customers can see active contracts, SLAs, support hours, and charges at a glance (opt-in per MSP)
Satisfaction Ratings (CSAT) — Collect a quick rating when tickets are resolved or closed
Per-Site & Project Billing — Bill by site, by project, or by labor hours — plus onsite visits, mileage, and per-incident charges
Multi-Country Invoicing — Country-aware invoice fields and tax handling for MSPs operating across borders
June 2026
Productivity, Help & TrustMajorImproved
Faster Workflows, Built-In Help, and Regional Remote Sessions
Help Center — A full, searchable knowledge base — now also available right inside the dashboard, with no new tab to open
Regional Remote-Desktop Relays — Remote sessions are now routed through Monaveo's own relay servers in your region
Mobile Push Notifications — Receive critical alerts on your phone in real time
Live Ticket Replies — Incoming customer replies appear instantly with no refresh, clearer attachments, and faster bulk actions
Agent Enrollment Approval — New devices wait for a technician to approve them before they join, with enrollment alerts
Trusted-Network Access — Optionally restrict dashboard access to your organization's approved networks
Abuse & Content Reporting — A public channel to report misuse, in line with the EU Digital Services Act notice-and-action process
April 22–25, 2026
Reliability & SecurityImproved
Behind-the-Scenes Improvements
Stronger Defenses — Multiple defense-in-depth improvements across email delivery, configuration, and credential handling. Your data is even safer than before
More Reliable Scheduled Reports — Daily and recurring reports now run on time, every time — no more skipped deliveries when run times shift between days
April 22–24, 2026
Network VisibilityMajorNew
See Every Device, On Every Switch Port
Switch Port Mapping — Discover automatically which devices are plugged into which switch ports. Works across Cisco and any standards-compliant switch — no manual mapping needed
Device Type Categories — Mark each network device as a switch, router, firewall, printer, UPS, access point, or NAS. Filter and group your inventory the way you think about it
Live Port Map — Visual view of every port with up/down status at a glance. Click any connected device to jump straight to it
Smarter Interface Sorting — Network interfaces now sort the way network engineers expect (Gi, Te, Fa, Po, Stack, Vl) instead of alphabetically
Friendlier Asset Names — The names you assign to devices now appear front and centre, with technical hostnames shown underneath for reference
April 21, 2026
Smarter AlertsMajorImproved
Fewer False Alarms, More Real Issues
No More Spike Alerts — Alerts now wait for a problem to actually persist before notifying you. A momentary CPU spike won't wake you up at 3am anymore
Anti-Flap Protection — When a device toggles online and offline rapidly, you get one notification — not fifty
Auto-Resolve Notifications — Get an email the moment an alerting condition clears, so you know everything is back to normal without checking the dashboard
Better Offline Detection — More accurate detection of when a device is genuinely offline versus briefly unreachable
April 16, 2026
Privacy & ComplianceImproved
Updated for UK and EU Data Protection Standards
Refreshed Terms of Service — Clearer, more concise language with refined liability and termination provisions
Updated Privacy Policy — Aligned with both UK GDPR and EU GDPR, including direct marketing rules under PECR 2003
Stronger Data Processing Agreement — Comprehensive Article 28 coverage and explicit handling of special-category data
Clearer Data-Subject Rights — Step-by-step instructions on how to exercise your rights under both UK and EU frameworks
April 8–9, 2026
Trust & ReliabilityImprovedNew
Built for Trust, Hardened for Scale
Public Health Endpoint — A simple URL that confirms whether the platform is healthy. Plug it into any monitoring tool you already use
Tighter Tenant Isolation — Comprehensive review and reinforcement of how each MSP's data is kept separate. Even more confidence that your data stays yours
Status Page Foundation — The groundwork for transparent uptime and incident reporting (coming soon)
April 5–6, 2026
Reports & ComplianceMajorNew
Faster Reports, Compliance-Ready Out of the Box
Inline PDF Preview — Generate, review, and email a report without ever downloading a file. Print or save with one click
One-Click Recipient Picker — Send reports to your team, your customer's contacts, or any extra email addresses — all from a single dialog
Visual Email Editor — Customise the email that delivers each report, with your branding and frequency-aware variables
ISO 27001:2022 Compliance Report — Demonstrate compliance against eight key controls, with full reference codes ready for your auditor
NIS2 Directive Report — Coverage of all ten Article 21 measures, with automatic scoring and clear gap analysis
Self-Attestation — Document the manual controls you do (backups, training, supplier reviews) once, and have them appear in every audit report — for the whole MSP or per customer
Stale Device Toggle — Choose whether to include devices not seen for 30+ days in compliance scores
Accurate Compliance Scores — SNMP-only devices no longer skew compliance percentages that depend on agent data
April 1–2, 2026
Team PermissionsMajorNew
Give Your Team Exactly the Access They Need
73 Granular Permissions — Decide who can see and do what, across 14 areas: assets, customers, tickets, scripts, alerts, security, reports, knowledge base, SNMP, groups, projects, network proxy, billing, and settings
Permission Groups — Build reusable role templates (e.g. "Helpdesk", "Senior Engineer", "Read-Only Auditor") and assign them with one click
Customer & Site Scoping — Limit a team member to specific customers or even specific sites within a customer. Perfect for franchise MSPs and outsourced helpdesks
Device Groups — Organise devices into folders and run scripts across an entire group at once
Per-Contact Notifications — Choose exactly which customer contacts receive tickets, alerts, or reports
March 30, 2026
Platform HardeningImprovedFix
Security Hardening, Alert Fix & US Email
Alert Email Fix — Fixed critical issue where alert notification recipients could be cleared when saving email settings
Dedicated Notification Endpoints — Alert and ticket notification settings now save independently
US Email Delivery — Regional email routing for US-region customers with full data isolation between regions
Security Improvements — Enhanced input validation and content sanitization across the dashboard
Project Time Logs — Fixed duplicate method names that could cause project time entries to save incorrectly
March 28–29, 2026
Agent 1.3.61MajorNew
Email System, Peripherals & Go-Native Sysinfo
White-Label Email — Custom sending domains with DKIM verification, per-purpose sender profiles, and branded email templates with visual editor
Inbound Email-to-Ticket — Customers can reply to ticket emails or send new ones. Quoted reply stripping, attachments, and blocked sender management
Peripherals Tab — Monitor displays (EDID), USB devices, and printers across all OS
Go-Native Sysinfo — Complete hardware inventory via Go system calls. Zero critical PowerShell dependency
RustDesk Password Rotation — Automatic remote desktop password rotation every 7 days
March 24–28, 2026
Microsoft 365 & IntuneMajorNew
M365 Integration, Intune & Per-Device Billing
Microsoft 365 Sync — Connect customer M365 tenants via OAuth admin consent. Sync users, licenses, and mailbox status with 30-minute auto-refresh
Intune Device Management — View Intune-managed devices, compliance status, and push scripts. Deploy Monaveo agents directly through Intune
Per-Device-Type Billing — Different billing rates for servers, workstations, and network devices with automatic invoice generation
March 18–23, 2026
SMTP Profiles & OnboardingNew
SMTP Profiles, RustDesk, Event Viewer & US Region
US Region Live — Full US region with complete data sovereignty. Zero cross-region data transfer
Onboarding Wizard — Guided setup wizard for new admins and technicians with automatic progress tracking
RustDesk Integration — Remote desktop with AV detection, auto-install, deep links, and custom relay server
Event Viewer — Live-query Windows/Linux/macOS events with severity filtering and summary cards
Device Rename — Assign friendly names to devices without changing the actual hostname
March 17, 2026
Performance UpdateImproved
Faster Dashboard & Improved Stability
Dashboard Speed — Significantly faster loading for device lists, alerts, and ticket views
Report Generation — Reports with large datasets now generate faster with optimized queries
Connection Stability — Fixed a rare issue where real-time updates could stop working until page refresh
March 15, 2026
Agent 1.3.46MajorNew
Remote Terminal, Script Schedules & Notifications
Remote Terminal — Full interactive terminal sessions with PowerShell, CMD, Bash, and Zsh. Includes copy/paste, maximize, command history, and session audit logging
Script Schedules — Schedule scripts to run automatically on a recurring basis (daily, weekly, monthly) with timezone support
Notification Center — Real-time in-app notification bell with per-user read tracking. Get alerted instantly when devices go offline, alerts fire, or scripts complete
Self-Service Password Reset — Users can reset their own password securely with email verification and MFA
Alert Emails — Now include both private and public IP addresses for faster identification
SNMP Alerts — Threshold violations now trigger email notifications automatically
March 13–14, 2026
Agent 1.3.40New
BitLocker Drive Encryption
Full BitLocker Management — Encrypt OS and data drives remotely with TPM or password-based protection. Monitor progress in real-time with 9-state visual indicators
Smart Detection — Automatically checks TPM availability, Windows edition compatibility, and Group Policy requirements before encryption
Cancel & Decrypt — Cancel in-progress encryption or fully decrypt drives — all from the dashboard
Duplicate Devices — Resolved an issue where hostname conflicts could create duplicate device entries
March 11–12, 2026
Agent 1.3.35NewImproved
Knowledge Base & Dashboard Improvements
Knowledge Base — Create and organize support articles with nested categories, rich text editor, search, tagging, and email sharing
KB-Ticket Linking — Attach relevant KB articles to tickets with search, preview, and quick-create directly from ticket view
Configurable Numbering — Set custom prefixes and numbering formats for KB articles
Real-Time Updates — Faster and more reliable live connections with instant reconnection
Device Info — Now shows last logged-in user, subnet, gateway, DNS servers, and secondary network adapters
Professional PDF Export — Branded cover page, charts, data tables, and actionable executive insights
Scheduled Reports — Automated delivery on daily, weekly, or monthly schedules with email distribution to your contacts
Custom Branding — Add your company logo, colors, and confidentiality labels to every report
March 8, 2026
Agent 1.3.22New
Windows Update & Patch Management
Patch Management — View available, installed, and hidden Windows updates per device. Install individual updates or batch across your entire fleet
Compliance Dashboard — Central overview of patch status across all managed devices with filtering and sorting
Maintenance Windows — Schedule update installations during off-hours to minimize disruption
International Support — Update titles now display correctly in all languages
March 7, 2026
Agent 1.3.11New
Alert Profiles & Script Library
Alert Profiles — Create monitoring profiles with custom thresholds for CPU, RAM, disk, and offline detection. Auto-assign profiles to Computers vs Servers automatically
Script Library — 24 built-in scripts with syntax-highlighted editor, validation for PowerShell/Bash/Python, bulk execution across devices, and per-device run history
Smarter Alerts — Intelligent alert suppression prevents false positives during brief CPU or RAM spikes
Offline Detection — Configurable auto-resolve per profile — alerts clear automatically when devices come back online
March 3, 2026
Agent 1.3.8New
Windows Defender & Firewall Management
Windows Defender — Remote Quick/Full/Custom scans, definition updates, real-time protection toggle, and exclusion management — all from the dashboard
Windows Firewall — View and manage firewall rules across all profiles (Domain, Private, Public)
Persistent Device Identity — Devices maintain their identity even when hostnames change, ensuring consistent history and alerting
March 2, 2026
Agent 1.3.0Major
Multi-Server Architecture & One-Command Install
One-Command Install — Deploy agents to Windows, macOS, and Linux with a single command. Supports customer and site pre-assignment
Faster Performance — Completely re-engineered backend for dramatically lower resource usage and faster response times
Per-Device Security — Every managed device receives a unique secure identity for tamper-proof communication
February 19, 2026
Agent 1.2.0Major
Real-Time Everything
Instant Commands — Task execution dropped from 30–60 seconds to under 1 second
Live Dashboard — Device status, command responses, and process/service management update in real-time — no more manual refresh
Auto-Reconnect — Agents automatically reconnect if the connection drops, with no manual intervention needed
February 2026
Agent 1.1.xNew
SNMP Monitoring & Secure Network Proxy
SNMP Monitoring — Monitor switches, routers, and network devices with customizable OID templates and threshold alerts
LAN Discovery — Automatically discover all devices on remote networks through your managed agents
Secure Network Proxy — Access remote network devices (HTTP/S, SSH, Telnet) securely through the agent — no VPN required
Auto-Update — Agents update automatically to new versions with built-in safety checks
January 2026
Agent 1.0.0Platform Launch
Monaveo — Built for MSPs Who Refuse to Compromise
Multi-Tenant Architecture — Complete isolation between MSP clients with customer, site, and contact hierarchy
Cross-Platform Agent — Windows, macOS, and Linux with full system inventory, hardware metrics, and process management
Real-Time Dashboard — Device overview, hardware details, disk usage, software inventory, and running services
Service Desk — Full ticketing system with SLA tracking, time entries, priority management, and customer assignment
Remote Desktop — Integrated remote access for instant support sessions
Smart Alerting — CPU, RAM, disk, and offline alerts with email notifications and automatic ticket creation