By accessing or using the Monaveo platform, operated by Monaveo Ltd. ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use our services.
Business customers only. The Monaveo platform is provided exclusively to business customers, including limited companies, partnerships, sole traders acting in the course of their business, and other legal entities or organizations. Monaveo does not contract with consumers as defined under the Consumer Rights Act 2015 of the United Kingdom. By accepting these Terms, you represent and warrant that you are entering into this agreement in the course of a business, trade, craft, or profession, and not as a consumer. Accordingly, the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and other UK consumer protection legislation do not apply to this agreement. If you are not a business customer, you must not register for or use the Monaveo platform.
Monaveo is a Remote Monitoring and Management (RMM) platform designed for Managed Service Providers (MSPs), internal IT teams, and IT support providers. The service includes device monitoring, remote access, secure network proxy sessions (HTTP/S, SSH, Telnet), ticketing, project management, SNMP monitoring, and security management features.
Monaveo also offers an optional, client-side-encrypted Endpoint Backup service (see §11.4).
During account registration, you select a data region (EU or US). Your account data — including devices, tickets, alerts, reports, and attachments — is stored and processed within your chosen region, and the EU and US environments are never replicated or mirrored between each other. The limited metadata needed to deliver mobile push notifications transits the device operating-system push services (Google/Apple, US), as described in our Privacy Policy.
Your data region is permanent and cannot be changed after registration. If you need to operate in a different region, a new subscription at standard pricing will be required. No refunds, credits, or data transfers between regions will be provided. Please contact sales for assistance.
You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activities under your account. Notify us immediately of any unauthorized access.
Monaveo may offer a free trial period for new business customers. The standard trial duration is fourteen (14) days from account activation. Monaveo may, at its sole discretion, extend, shorten, modify, or discontinue the trial offer at any time, and may grant individual extensions on a case-by-case basis. During the trial, you have access to the full platform features. No payment information is required to start a trial.
At the end of the trial period, your account will be suspended unless you subscribe to a paid plan. After suspension, agents are blocked from the platform and stop functioning until the account is reactivated, and you are obligated to uninstall all Monaveo agents from managed devices. After account closure, any agents remaining on devices are unauthorized and may be remotely disabled or uninstalled.
Eligibility. The free trial is intended solely for evaluation by new business customers and is subject to the following conditions:
Monaveo reserves the right to refuse, suspend, or terminate any trial that it reasonably believes violates these eligibility rules, with or without prior notice and at its sole discretion.
Monaveo offers a single flat-rate plan with monthly (£99/seat/month) and annual (£69/seat/month, billed £828/year) billing options. All prices exclude VAT; VAT will be added where applicable. We reserve the right to change pricing with 30 days advance notice.
Payments are processed securely through Stripe. Monthly subscriptions are billed at the beginning of each billing cycle. Annual subscriptions are prepaid for the full year.
No refunds. All payments are non-refundable. If you cancel your subscription, you will retain access to the service until the end of your current billing period, but no partial or full refund will be issued for any unused time.
14-day cancellation notice. To prevent automatic renewal, you must cancel your subscription at least 14 days before the end of your current billing cycle. If cancellation is not received within this period, your subscription will automatically renew for the next billing period (monthly or annual) and you will be charged accordingly. Cancellation can be done through your Monaveo dashboard or by contacting us at hello@monaveo.com.
Annual subscriptions. Annual plans are prepaid for the full year. Early cancellation does not entitle you to a refund for the remaining months. Access continues until the end of the prepaid annual period.
Each seat includes up to 200 devices. To manage more devices, simply add additional seats from your dashboard.
Monaveo is a dual-use remote monitoring and management (RMM) platform: the same capabilities that make it valuable for legitimate IT administration — remote command execution, software deployment, inventory collection, remote access, file transfer, and monitoring — can be abused. You are the warranting party for every deployment, and you agree not to:
You may deploy Monaveo agents on, and may remotely access or manage, only devices that you are lawfully authorized to manage — i.e. devices owned or controlled by you, or by an end customer that has engaged you to manage them and has given any consent required by law. You represent and warrant that you hold this authority for every managed device, that you have obtained all consents and provided all notices required by applicable law, and that you can evidence that authority on request. You are solely responsible for the lawfulness of each deployment; Monaveo does not verify, and makes no representation as to, your authority over any particular device. Where authorization is required under applicable law — including, where relevant, the UK Computer Misuse Act 1990 and equivalent unauthorized-access laws such as the U.S. Computer Fraud and Abuse Act (18 U.S.C. § 1030) — you warrant that you hold it. Where you provide managed services to end customers, you will ensure that your agreement with each end customer permits your use of the service on their devices, is no less protective of Monaveo than these Terms, names Monaveo as a third-party beneficiary entitled to enforce these protections, and includes the end customer's waiver of any claim against Monaveo arising from your authorized use of the service. You must not use the platform's remote-access, monitoring, screen-view, or data-collection capabilities against any device without the consent of the authorized owner or controller of that device where such consent is required by law.
You must not deploy agents or monitoring on a person's device without the knowledge and any consent that applicable law requires; use the platform's monitoring, screen-view, remote-access, keystroke, location, or data-collection capabilities to track, spy on, harass, or control an individual; or hide or misrepresent the presence of the agent to conceal monitoring from a person legally entitled to know of it. Legitimate, disclosed workforce or fleet monitoring conducted in compliance with applicable employment, privacy, surveillance, and interception laws — including, where relevant, the UK Investigatory Powers Act 2016, the Data Protection Act 2018 and UK GDPR, and equivalent laws such as the U.S. Wiretap Act (18 U.S.C. § 2510) and Electronic Communications Privacy Act — is not prohibited by this clause; you remain solely responsible for that compliance.
You must not use the platform (including attachments, tickets, notes, backups, or any stored data) to upload, store, transmit, or process any content that is unlawful. The prohibition on child sexual abuse material (CSAM) is absolute. Where we become aware of apparent CSAM or other seriously unlawful content or activity, we may remove or disable access to it, preserve relevant records under legal hold, suspend or terminate the account, and report to law enforcement and any competent authority (including, where applicable, the U.S. National Center for Missing & Exploited Children), as required or permitted by law and without prior notice where notice is prohibited or would prejudice an investigation. Suspected abuse may be reported to abuse@monaveo.com or via our Report Abuse page.
The Customer acknowledges that Endpoint Backup objects are immutable for their retention window and cannot be selectively deleted by Monaveo before expiry, and are client-side encrypted and not readable by Monaveo. The Customer is solely responsible for ensuring no unlawful content is placed into backup, removing it at source, and any regulatory notification. Monaveo's content-removal, suspension, legal-hold, and reporting rights under §6.3 and §6.10 apply to the extent technically possible; immutability may defer physical deletion of a specific object to lock expiry.
You represent, warrant, and undertake on a continuing basis — for yourself, your owners and controllers, your authorized users, and any end customers you serve through the platform — that none of them is targeted by, or owned or controlled by a party targeted by, economic or trade sanctions administered by HM Treasury/OFSI, the European Union, the U.S. Treasury's OFAC, or the United Nations Security Council, and that none is located in or ordinarily resident in a comprehensively embargoed country or territory. You will not use, export, re-export, or make the platform available to any such person or for the benefit of any embargoed jurisdiction. You acknowledge that the platform includes remote-access and cryptographic components that may be subject to UK export controls, the EU Dual-Use Regulation (EU) 2021/821, and the U.S. Export Administration Regulations, and you will not use it in violation of those controls. Monaveo may screen accounts and restrict access on a risk basis; this is not a warranty by Monaveo that any counterparty is not a sanctions target — the primary warranty rests with you. You will not use the platform in connection with the development, design, production, or deployment of missiles or nuclear, chemical, or biological weapons, or for any other prohibited end use. If we determine or reasonably suspect a breach of this clause, we may immediately suspend, restrict, freeze, or terminate access as required by applicable law. Any breach of this Section 6.4 is a material, non-curable breach. These warranties survive termination, and applicable sanctions and export-control law prevails over any conflicting term.
You must not, and must not permit any authorized user to: (a) interfere with, disrupt, degrade, or place an unreasonable or disproportionate load on the service or the servers, networks, or infrastructure used to provide it; (b) mount or facilitate any denial-of-service or distributed denial-of-service attack, flood, or mail-bomb against the service; (c) remove, disable, circumvent, or otherwise interfere with any security, authentication, rate-limiting, metering, or access-control feature of the service; (d) probe, scan, or test the vulnerability of, or breach the security or authentication measures of, the service, except in accordance with our published vulnerability-disclosure program; or (e) use any robot, spider, scraper, or other automated means to access, index, harvest, or extract data from the service without our prior written consent. This clause protects the platform itself and is in addition to, and does not limit, the prohibition elsewhere in this Section 6 on using the service to access or attack third-party or customer systems, nor your legitimate management of your own lawfully authorized managed estate.
In addition to the specific prohibitions in this Section 6, you must not use the platform (including scripting, messaging, file-transfer, storage, backups, or any other capability) to store, transmit, make available, or otherwise process any material, or to carry out any activity, that is unlawful, fraudulent, defamatory, harassing, threatening, obscene, or otherwise tortious, that infringes any intellectual-property right, or that violates the privacy, data-protection, or other rights of any third party — including sending unsolicited bulk or commercial communications, phishing, or spam. Nothing in this clause limits, or is limited by, Section 6.2 (surveillance) or Section 6.3 (prohibited and illegal content), and nothing in this clause obliges Monaveo to monitor or pre-screen customer content.
Your use of the service must remain within the entitlements and the device, endpoint, seat, storage, bandwidth, and API limits of your subscription. You must not exceed, circumvent, impede, or attempt to circumvent those limits, or any rate-limiting, metering, or license-counting mechanism. Monaveo may apply reasonable technical limits, and may meter and — where your order or plan so provides — invoice for usage in excess of your entitlements. This clause is a use restriction and a billing right only, and is not a service-level commitment.
You are responsible and liable for all use of the service under your account, and for the acts and omissions of your authorized users and any end customers you serve through the platform, as if they were your own. If you become aware of any breach of this Acceptable Use section, or of any unauthorized access to, compromise of, or misuse of the service or your account, you must promptly (i) suspend or terminate the offending party's access, (ii) take reasonable steps to stop the activity and prevent its recurrence, and (iii) notify Monaveo and provide the information and cooperation we reasonably request to investigate and remediate. This obligation is without prejudice to, and does not reduce, any separate security-incident or personal-data-breach notification obligations in the Data Processing Agreement.
Monaveo may collect and review usage metadata, security telemetry, and license-consumption records, and may audit your use of the service, in each case solely to verify compliance with these Terms, to meter entitlements, and to detect, prevent, and investigate abuse, fraud, or security threats. This right does not extend to accessing the content of your managed endpoints beyond what is necessary to provide the service, confers a right and not an obligation on Monaveo, and will be exercised consistently with our Privacy Policy and the Data Processing Agreement.
Breach of this Acceptable Use section is a material breach of these Terms. In addition to our rights in Section 14, we may — with or without prior notice and at our sole discretion — suspend or terminate access, remove or disable content, preserve evidence under legal hold, and cooperate with and report to competent authorities. Nothing in these Terms limits our rights or obligations under applicable law.
The service is general-purpose IT management software and is not designed, intended, or authorized for use on or in connection with any system whose failure or malfunction could lead to death, personal injury, or severe physical or environmental damage — including life-support or other medical systems, aircraft or other transport control, nuclear facilities, or any other safety-critical or high-risk environment. You must not use the service for any such purpose, and you assume all risk and liability arising from any such use.
Monaveo offers optional integration with Microsoft 365 and Microsoft Intune. Connecting your M365 tenant requires admin consent from your organization’s Microsoft administrator. By default, granting consent authorizes Monaveo both to read your environment (users, groups, sign-in activity, licenses, security posture, device compliance status, and Intune device inventory) and to perform administrative actions that you initiate — such as enabling or disabling user accounts, resetting passwords, revoking sessions, managing license assignments, and deploying scripts through Intune — via the Microsoft Graph API. A read-only connection mode is available if you prefer to grant read access only.
You are responsible for ensuring that granting this access complies with your organization’s policies and any agreements with your end customers. Monaveo performs administrative changes to your M365 environment only when you explicitly initiate them through the dashboard; all such actions are role-controlled and recorded in the audit log.
You may revoke access at any time through the Microsoft Azure portal or the Monaveo dashboard.
You retain full ownership of all data you input into or collect through Monaveo. We do not claim ownership of your data. We process it solely to provide the service as described in our Privacy Policy.
We strive to maintain high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice. We are not liable for downtime or service interruptions beyond our reasonable control.
The Monaveo platform, including its design, code, features, and documentation, is the intellectual property of Monaveo Ltd. Your subscription grants a limited, non-exclusive, non-transferable license to use the service for the duration of your subscription.
The Monaveo platform is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, or statutory, including any implied terms as to satisfactory quality, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, secure, or meet your specific requirements.
Monaveo relies on third-party infrastructure providers, cloud services, open-source libraries, and operating system components. We are not liable for service interruptions, data breaches, or performance degradation caused by failures, outages, or security vulnerabilities originating from these third-party providers or components, provided we have exercised reasonable diligence in selecting and monitoring them.
The Monaveo agent operates within managed device environments that are outside our control. We disclaim liability for issues arising from the operating system, hardware, network configuration, or other software on managed devices, including but not limited to zero-day vulnerabilities (security flaws not yet publicly known or patched by their respective vendors), operating system bugs, driver conflicts, or third-party software interference.
While we implement industry-standard security measures, no system is immune to all attacks. We do not warrant that the platform will be free from security vulnerabilities. We commit to promptly addressing any verified security issues within our reasonable control and to transparent communication with affected customers.
The optional Endpoint Backup service is provided "AS IS" and "AS AVAILABLE". Backups are encrypted on your devices before upload; Monaveo holds no encryption key and cannot recover your data if you lose your key. We do not warrant that any backup will be complete, uncorrupted, or fully restorable, and backups must not be relied upon as your sole copy. You remain responsible for maintaining your own independent backups. Backup data is stored solely within your region (EU or US). We are not liable for data that cannot be restored, for gaps between backup cycles, or for data rendered unrecoverable by deletion (whether requested by you, performed on offboarding, or resulting from your loss of the encryption key).
To the maximum extent permitted by law, Monaveo Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, including but not limited to loss of data, loss of business, business interruption, loss of goodwill, or any other commercial damages or losses.
In no event shall Monaveo Ltd.'s aggregate liability for all claims arising out of or relating to these Terms or the use of the Service exceed the total amount actually paid by the Customer to Monaveo Ltd. in the twelve (12) months immediately preceding the event giving rise to the claim, or five hundred pounds (£500), whichever is greater.
This limitation applies regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, and even if we have been advised of the possibility of such damages. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury resulting from negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be excluded or limited under the laws of England and Wales.
You acknowledge that the pricing of the Service reflects this allocation of risk, and that Monaveo Ltd. would not enter into this agreement without these limitations.
You agree to defend, indemnify, and hold harmless Monaveo Ltd., its affiliates, and their respective officers, directors, employees, and agents from and against any and all third-party claims, demands, damages, losses, liabilities, penalties, fines, and expenses (including reasonable legal fees) arising out of or relating to: (i) your use or misuse of the service, your account, or any data you process through it; (ii) your breach of these Terms, the Acceptable Use section (Section 6), or the Data Processing Agreement; (iii) your deployment of agents on, or remote access to, any device — including any lack of authorization or consent for that deployment or access; (iv) your use of the service to monitor, surveil, or access any person or system; and (v) your violation of any applicable law or any third-party rights. We will notify you of any such claim and may, at our option, participate in the defense with counsel of our choice; you will not settle any claim in a manner that imposes any obligation or admission on Monaveo without our prior written consent.
You may cancel your subscription at any time through the dashboard or by contacting support@monaveo.com. Cancellation takes effect at the end of the current billing period. No refunds are issued for unused time.
We may immediately suspend or terminate your account without prior notice if we reasonably believe that:
No refund will be issued for any remaining subscription period in the event of termination for cause. Any prepaid annual fees are forfeited.
In cases of suspected illegal activity, we reserve the right to cooperate fully with law enforcement authorities, including disclosing account information and activity logs as required by applicable law or valid legal process.
Upon termination, your right to use the service ceases immediately. The account is frozen and enters a short, cancellable wind-down period (about 14 days). During this period the Monaveo Agent software (and the bundled remote-access component) is remotely deactivated and uninstalled from managed devices; thereafter all Customer data is permanently deleted from our active production systems within thirty (30) days of termination, at no cost to the Customer, except (a) records we are required to retain by law (e.g., billing records), and (b) immutable Endpoint Backup data, which is retained and billed until its lock period expires as set out in Schedule 1 §S1.7. You are required to uninstall all Monaveo agents from managed devices upon termination.
Customers wishing to retain a copy of their data must submit a written request to privacy@monaveo.com before or within fourteen (14) days of termination. Monaveo will work with the Customer in good faith to provide a copy of their data on a case-by-case basis. The format, scope, and delivery method will be agreed between the parties based on what is technically feasible at the time of the request. Monaveo reserves the right to charge a reasonable service fee for the time and resources required to compile, format, and deliver the export. This service fee applies only to data export requests; deletion of personal data remains free of charge.
Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, pandemics, cyber attacks, internet or telecommunications failures, power outages, government actions, or third-party service provider failures. During any such event, affected obligations are suspended until the event resolves.
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. When we do, we will post the revised Terms at this page with a new "Last updated" date. For any material change, we will notify the primary account contact by email and through an in-dashboard notice at least thirty (30) days before the change takes effect, and the notice will state the effective date. Non-material changes (such as clarifications, or changes required to comply with law or to reflect a new feature) take effect when posted. If you do not agree to a change, you may terminate your subscription before it takes effect; your continued use of the service on or after the effective date constitutes acceptance of the revised Terms.
The security of our platform and our customers' data is critically important to us. We welcome responsible disclosure of security vulnerabilities by security researchers and the broader community.
If you discover a security vulnerability in the Monaveo platform, please report it to us at security@monaveo.com. Please include a detailed description of the vulnerability, steps to reproduce it, and any supporting evidence.
Company No.: 17173409 (Registered in England & Wales)
Email: hello@monaveo.com
Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Abuse Reports: abuse@monaveo.com
This Schedule applies only where the Customer enables the optional Endpoint Backup service (the "Backup Service"). It supplements, and where inconsistent prevails over, the general Terms for the Backup Service only. All fees exclude VAT/applicable taxes.
The Backup Service is a metered add-on billed separately from the per-seat subscription. The Customer pays a monthly storage fee on the volume of protected data stored, measured in GB/month at the then-current tiered rate shown in the Customer's dashboard. Storage is billed monthly in arrears on measured usage, except any committed-capacity element under S1.4, billed in advance. Where the Customer resells the Backup Service to its own end customers, the Customer alone is responsible for its end-customer pricing, billing and collection; Monaveo's contract and charge are with the Customer only.
Usage is measured in stored/protected bytes as reported by the platform and reconciled against the underlying storage provider. Such measurements are final and binding absent manifest error. Rates may change on 30 days' notice under §5.2.
Each billing month includes a restore (download/egress) allowance equal to two (2) times the Customer's average stored volume that month, at no charge. Restore volume exceeding that allowance is charged at £0.025 per GB (excl. VAT).
The Customer sets a retention period per end customer. 30 days or less is billed on standard metered storage (S1.1). Selecting a retention period longer than 30 days requires the Customer to prepay committed capacity for the extended window = committed volume (GB) × committed months × applicable rate. Committed-capacity prepayments are non-refundable in whole or part, including on early disable, reset, downgrade, cancellation or termination for any reason, because the underlying storage is reserved and immutably retained for the committed window. This reflects the Customer's committed use of reserved, immutably-locked capacity — analogous to established minimum-storage-duration and committed-term models in the storage/backup industry (e.g. minimum-storage-duration billing and committed-term subscriptions) — and is a genuine pre-agreed measure of Monaveo's committed cost, not a penalty.
Disabling backup stops new backups only. Data already stored continues to be billed at the storage rate until it ages out of its retention window. To stop charges sooner the Customer must perform a Reset/Purge; even so, any data under an active immutability lock (S1.6) persists and continues to be billed until its lock/retention period expires, and cannot be deleted earlier.
Backups are written to immutable (COMPLIANCE object-lock) storage and cannot be deleted or overwritten before the end of the applicable retention period by anyone — not the Customer, not its end customers, and not Monaveo. This protects against ransomware and accidental deletion, and means storage charges for locked data continue for the full retention window regardless of disable, reset or cancellation.
Notwithstanding §14.4 and the DPA's 30-day deletion provision, on cancellation/termination for any reason any backup data still under an active lock remains stored and continues to incur storage charges until each object's lock expires. Those charges are due, payable and non-refundable, and the Customer authorises Monaveo to invoice (and, where a payment method is on file, charge) them for the remaining locked period. The repository is deleted only after all locks expire. This is an exception to the "deleted within 30 days at no cost" rule, which continues to apply to all non-immutable data.
As stated in §11.4, the Backup Service is provided "AS IS"/"AS AVAILABLE", is not warranted complete or fully restorable, and must not be relied on as the Customer's sole copy.
This Schedule applies only where the Customer (the "MSP") uses the optional invoicing/payments facility described below. It supplements the general Terms.
The Platform includes an optional invoicing/payments facility that lets the Customer (the "MSP") issue invoices to, and collect payment from, the MSP's own end customers ("Payers") through the MSP's own connected Stripe account. The MSP is the seller and merchant of record for every such transaction. Monaveo provides only the technology that enables the MSP to create invoices and initiate collection through the MSP's Stripe account. Monaveo is not the seller, not the merchant of record, not a payment processor, not a money-services or payment-institution provider, and is not a party to any contract between the MSP and a Payer.
Monaveo does not receive, hold, control, or disburse Payer funds, which flow directly to the MSP's own Stripe account under the MSP's agreement(s) with Stripe. As between Monaveo and the MSP, the MSP is solely responsible for: the goods and services it sells; the accuracy and lawfulness of its invoices; pricing, taxes and tax compliance; providing customer service and receipts; and handling all refunds, credits, chargebacks, disputes, and Payer complaints. Monaveo has no liability for any of these and takes no fee or commission on MSP↔Payer payments.
The MSP's use of the facility is subject to the MSP's own agreements with Stripe, including the Stripe Services Agreement and the Stripe Connected Account Agreement, which the MSP must accept and comply with. The MSP is responsible and liable to Stripe for all of its transactions, disputes, refunds, claims and fines in accordance with those agreements. Monaveo and Stripe are independent; Monaveo makes no representation or commitment on Stripe's behalf.
Any contract, dispute, warranty, or dealing regarding goods or services invoiced through the facility is solely between the MSP and its Payer. The MSP must make clear to its Payers that they are transacting with the MSP's business and that Monaveo has no responsibility for fulfilling those purchases. The MSP will indemnify Monaveo against any claim by a Payer or authority arising from the MSP's sales, invoices, tax handling, refunds, or disputes.
Monaveo may suspend or disable the facility for the MSP where required by Stripe, by law, or by Monaveo's AUP/sanctions terms, without thereby assuming any MoR or seller role.