By accessing or using the Monaveo platform, operated by Monaveo Ltd. ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use our services.
Business customers only. The Monaveo platform is provided exclusively to business customers, including limited companies, partnerships, sole traders acting in the course of their business, and other legal entities or organizations. Monaveo does not contract with consumers as defined under the Consumer Rights Act 2015 of the United Kingdom. By accepting these Terms, you represent and warrant that you are entering into this agreement in the course of a business, trade, craft, or profession, and not as a consumer. Accordingly, the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and other UK consumer protection legislation do not apply to this agreement. If you are not a business customer, you must not register for or use the Monaveo platform.
Monaveo is a Remote Monitoring and Management (RMM) platform designed for Managed Service Providers (MSPs). The service includes device monitoring, remote access, secure network proxy sessions (HTTP/S, SSH, Telnet), ticketing, project management, SNMP monitoring, and security management features.
During account registration, you select a data region (EU or US). All your data will be processed and stored exclusively within your chosen region. Each region operates independently — no data is shared or transferred between regions.
Your data region is permanent and cannot be changed after registration. If you need to operate in a different region, a new subscription at standard pricing will be required. No refunds, credits, or data transfers between regions will be provided. Please contact sales for assistance.
You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activities under your account. Notify us immediately of any unauthorized access.
Monaveo may offer a free trial period for new business customers. The standard trial duration is fourteen (14) days from account activation. Monaveo may, at its sole discretion, extend, shorten, modify, or discontinue the trial offer at any time, and may grant individual extensions on a case-by-case basis. During the trial, you have access to the full platform features. No payment information is required to start a trial.
At the end of the trial period, your account will be suspended unless you subscribe to a paid plan. Upon suspension, you are obligated to uninstall all Monaveo agents from managed devices. Agents remaining on devices after account suspension are unauthorized and may be remotely disabled.
Eligibility. The free trial is intended solely for evaluation by new business customers and is subject to the following conditions:
Monaveo reserves the right to refuse, suspend, or terminate any trial that it reasonably believes violates these eligibility rules, with or without prior notice and at its sole discretion.
Monaveo offers a single flat-rate plan with monthly (£89/seat/month) and annual (£59/seat/month, billed £708/year) billing options. We reserve the right to change pricing with 30 days advance notice.
Payments are processed securely through Stripe. Monthly subscriptions are billed at the beginning of each billing cycle. Annual subscriptions are prepaid for the full year.
No refunds. All payments are non-refundable. If you cancel your subscription, you will retain access to the service until the end of your current billing period, but no partial or full refund will be issued for any unused time.
14-day cancellation notice. To prevent automatic renewal, you must cancel your subscription at least 14 days before the end of your current billing cycle. If cancellation is not received within this period, your subscription will automatically renew for the next billing period (monthly or annual) and you will be charged accordingly. Cancellation can be done through your Monaveo dashboard or by contacting us at hello@monaveo.com.
Annual subscriptions. Annual plans are prepaid for the full year. Early cancellation does not entitle you to a refund for the remaining months. Access continues until the end of the prepaid annual period.
Each seat includes up to 150 managed devices. To manage more devices, simply add additional seats from your dashboard.
You agree not to:
Monaveo offers optional integration with Microsoft 365 and Microsoft Intune. Connecting your M365 tenant requires admin consent from your organization’s Microsoft administrator. By granting consent, you authorize Monaveo to access user directory data, device compliance status, and Intune device inventory via the Microsoft Graph API.
You are responsible for ensuring that granting this access complies with your organization’s policies and any agreements with your end customers. Monaveo does not modify your M365 environment unless explicitly initiated by you through the dashboard (e.g., pushing a script via Intune).
You may revoke access at any time through the Microsoft Azure portal or the Monaveo dashboard.
You retain full ownership of all data you input into or collect through Monaveo. We do not claim ownership of your data. We process it solely to provide the service as described in our Privacy Policy.
We strive to maintain high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice. We are not liable for downtime or service interruptions beyond our reasonable control.
The Monaveo platform, including its design, code, features, and documentation, is the intellectual property of Monaveo Ltd. Your subscription grants a limited, non-exclusive, non-transferable license to use the service for the duration of your subscription.
The Monaveo platform is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, secure, or meet your specific requirements.
Monaveo relies on third-party infrastructure providers, cloud services, open-source libraries, and operating system components. We are not liable for service interruptions, data breaches, or performance degradation caused by failures, outages, or security vulnerabilities originating from these third-party providers or components, provided we have exercised reasonable diligence in selecting and monitoring them.
The Monaveo agent operates within managed device environments that are outside our control. We disclaim liability for issues arising from the operating system, hardware, network configuration, or other software on managed devices, including but not limited to zero-day vulnerabilities (security flaws not yet publicly known or patched by their respective vendors), operating system bugs, driver conflicts, or third-party software interference.
While we implement industry-standard security measures, no system is immune to all attacks. We do not warrant that the platform will be free from security vulnerabilities. We commit to promptly addressing any verified security issues within our reasonable control and to transparent communication with affected customers.
To the maximum extent permitted by law, Monaveo Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, including but not limited to loss of data, loss of business, business interruption, loss of goodwill, or any other commercial damages or losses.
In no event shall Monaveo Ltd.'s aggregate liability for all claims arising out of or relating to these Terms or the use of the Service exceed the total amount actually paid by the Customer to Monaveo Ltd. in the twelve (12) months immediately preceding the event giving rise to the claim, or five hundred pounds (£500), whichever is greater.
This limitation applies regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, and even if we have been advised of the possibility of such damages. This limitation does not apply to liability that cannot be excluded or limited under applicable law, including liability for fraud or willful misconduct.
You acknowledge that the pricing of the Service reflects this allocation of risk, and that Monaveo Ltd. would not enter into this agreement without these limitations.
You agree to indemnify and hold harmless Monaveo Ltd. from any claims, damages, or expenses arising from your use of the service, your violation of these terms, or your violation of any third-party rights.
You may cancel your subscription at any time through the dashboard or by contacting support@monaveo.com. Cancellation takes effect at the end of the current billing period. No refunds are issued for unused time.
We may immediately suspend or terminate your account without prior notice if we reasonably believe that:
No refund will be issued for any remaining subscription period in the event of termination for cause. Any prepaid annual fees are forfeited.
In cases of suspected illegal activity, we reserve the right to cooperate fully with law enforcement authorities, including disclosing account information and activity logs as required by applicable law or valid legal process.
Upon termination, your right to use the service ceases immediately. After thirty (30) days from termination, all Customer data will be permanently deleted from our active production systems at no cost to the Customer. You are required to uninstall all Monaveo agents from managed devices upon termination.
Customers wishing to retain a copy of their data must submit a written request to privacy@monaveo.com before or within fourteen (14) days of termination. Monaveo will work with the Customer in good faith to provide a copy of their data on a case-by-case basis. The format, scope, and delivery method will be agreed between the parties based on what is technically feasible at the time of the request. Monaveo reserves the right to charge a reasonable service fee for the time and resources required to compile, format, and deliver the export. This service fee applies only to data export requests; deletion of personal data remains free of charge.
Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, pandemics, cyber attacks, internet or telecommunications failures, power outages, government actions, or third-party service provider failures. During any such event, affected obligations are suspended until the event resolves.
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of London, United Kingdom.
We may update these Terms from time to time. Material changes will be notified via email at least 30 days before they take effect. Continued use constitutes acceptance.
The security of our platform and our customers' data is critically important to us. We welcome responsible disclosure of security vulnerabilities by security researchers and the broader community.
If you discover a security vulnerability in the Monaveo platform, please report it to us at security@monaveo.com. Please include a detailed description of the vulnerability, steps to reproduce it, and any supporting evidence.
Company No.: 17173409 (Registered in England & Wales)
Email: hello@monaveo.com
Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Abuse Reports: abuse@monaveo.com